Organizations that view information as a strategic asset, assign the ultimate responsibility of managing their data resources to data stewards. In reality, they are delegating the critical ownership of improving the "Trustability" of data.
Trustability is a super KPI (key performance indicator) of all data. It is also a silent killer of many a data warehousing and business intelligence initiatives.
Metrics of accuracy, timeliness, completeness, availability, accessibility, reliability and supporting elements such as proper definition and classification contribute to trustability. Long term usage, viability and success of any information you want to share (and benefit) with your information consumers depends on this super KPI.
A well thought out architecture, robust design, world class statistical constructs, superlative presentation layers and leading edge technologies will not help if end users do not have confidence in the data they are given and decide to not trust what is given to them next.
The first woman Prime Minister of India, Indira Gandhi, once said "You cannot shake hands with a clenched fist". Make trustability an important factor of your information management initiative and improve your success monitoring it closely.
Saturday, August 29, 2009
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